Mayor Jackson Announces Policy Changes During Proclamation of Civil Emergency

Today, Mayor Frank G. Jackson announced several policy changes as a result of his recent Proclamation of Civil Emergency. The mayor made the emergency declaration in order to minimize the impact, severity and duration of COVID-19, if it comes to Cleveland. The City continues to take numerous precautions across multiple departments and divisions amid increasing cases of the virus. There are no confirmed cases within the City of Cleveland at this time. Click here to view the mayor’s declaration. Click here to view video from today’s press conference.

The City continues to work in partnership with local safety agencies, county public health, county emergency management and area hospitals to ensure proper coordination with and adherence to Centers for Disease Control and Prevention (CDC) guidelines. The City’s overall emergency preparedness plans are also being adjusted due to multiple unknowns about the coronavirus.

Department of Public Utilities Update:

Due to concerns regarding COVID-19, the City of Cleveland Department of Public Utilities is implementing the following practices and recommendations:

  • First and foremost, your drinking water is safe.
  • Cleveland Water has suspended the disconnection of residential service for non-payment until further notice. Customers who have recently experienced disconnection should contact Cleveland Water at 216-664-3130 to discuss options for the restoration of service.
  • Cleveland Public Power (CPP) has suspended the disconnection of residential service for non-payment until further notice. Customers who have recently experienced disconnection should call 216-664-4600 to discuss options for the restoration of service.
  • All customers are encouraged to conduct as much business as possible via online web portals and websites in order to minimize personal contact.

Youth Services

The City of Cleveland Recreation Centers remain open and at this time, only senior programs have been cancelled.  Citizens are reminded to adhere to the guidelines set forth by the CDC in regards to mass gatherings and social distancing. Click here to view information on meals served at City of Cleveland recreation centers. Cleveland Public Library will continue to provide brown bag meals to children Monday through Friday from 3:30 p.m. – 4:30 p.m. at Main Library and its 27 neighborhood branches. 

Testing for COVID-19 (Coronavirus)

Local hospitals and health systems have announced that there will be sites set up throughout the coming days that will allow for testing in a drive-through capacity.  Citizens are reminded that the testing is done by PRESCRIPTION ONLY.  Individuals experiencing symptoms similar to those of COVID-19 (Coronavirus) should contact their healthcare provider to discuss treatment and the process for being tested.  Call 1-833-4ASKODH for additional information.

Emergency Medical Service

Members of the Department of Public Safety, Divisions of Police, Fire and EMS, are working at full capacity and continue to be readily available to assist citizens needing safety services.  Members of the public are reminded that it is not advised to call 9-1-1 to seek information relative to COVID-19 symptoms.  Individuals experiencing symptoms that are not of an emergency nature are advised to call their health care provider to discuss treatment and the process for being tested.  Individuals experiencing life threatening symptoms (like shortness of breath) should continue to call 9-1-1.

Planned Activities and Large Events

The City affirms – in accordance with Centers for Disease Control and guidelines and the orders from Gov. DeWine–that when there is a gathering of people, there is an opportunity for the spread of the virus.

View guidelines from the CDC regarding mass gatherings and videos from Governor Mike DeWine regarding COVID-19. Click here download the governor’s executive order.  

View the list of canceled events thus far.

State Guidelines

Click here to view today’s announcement from Gov. DeWine:

City Employee Travel Policy

The City has implemented a city-wide travel ban for employees.  City employees are not permitted to travel for a minimum of 60 days (May 18th, 2020).  At that time, the City will reevaluate the situation and determine if it is safe to travel.