City of Cleveland Provides General Updates on Coronavirus (COVID-19) Protocols -Update #9

In accordance with Mayor Frank G. Jackson’s recent Proclamation of Civil Emergency, the City of Cleveland continues to take numerous precautions across multiple departments and divisions amid increasing cases of coronavirus (COVID-19). Click here to view the mayor’s declaration. While the Centers for Disease Control & Prevention (CDC), and the Ohio Department of Health (ODH) have not declared an official order, the City of Cleveland strongly advises citizens to remain at home unless it is absolutely necessary to leave.

Two New Confirmed Cases of COVID-19 in Cleveland

The Cleveland Department of Public Health (CDPH) today has been notified of two more confirmed test results for coronavirus (COVID-19) in residents of the city. This brings the total to seven confirmed cases. One confirmed individual is a male, between ages 40-50. The other confirmed individual is a male between ages 50-60. CDPH is working to identify any close contacts of these residents who would require testing or monitoring for symptoms of COVID-19.

In order to protect the individuals’ privacy, the Cleveland Department of Public Health will not be releasing any additional demographic information related to this new case.

Currently, there are more than 8,000 confirmed cases of COVID-19 and more than 140 deaths reported in the United States.

West Side Market Remains Open, Now Accepting Call Ahead and Pick-up Orders

The West Side Market remains open for in-person shoppers as it is considered a grocery establishment. The governor has not provided additional directive regarding grocery stores. If there is a need to shop for food essentials, the West Side Market is fully stocked.

During market hours, customers can contact individual vendors to place an order and make arrangements for payment and pick up at one of the designated areas. Designated pickup areas are the loading dock behind the main building entrance and on Lorain Avenue, along the North side of the main building. Both areas are available for 15-minute pick-up and drop-off.  Arrangements must be made before pickup. Customers must contact each vendor directly to place an order. Click here to view a list of participating vendors.

Visit or call the market office at 216-664-3387 for vendor information. Market hours are Monday and Wednesday 7am-4pm, Friday and Saturday 7am-6pm and Sunday 10am-4pm.

The City and vendors have taken the appropriate measures to ensure cleaning and sanitation is in alignment with Centers for Disease Control (CDC) guidelines. The vendors ensure extra measures including increasing the frequency of hand washing, glove changing, and sanitizing of surfaces. Employees are encouraged to stay home if they are feeling ill. The City has also strengthened its cleaning procedures with dedicated cleaners focused on continuous disinfecting throughout the day.

Building & Housing Offers Limited Public Services

To obtain a permit, citizens can use the online portal at, mail their permit application to: 601 Lakeside Ave. Rm 505, Cleveland Ohio 44114 or drop off at the front or rear entrance of City Hall.  All permit applications can be downloaded online and printed for those who want to use mail or drop off options.  We have stopped code enforcement inspections (unless an emergency) and interior residential inspections, unless it is an electrical reconnection inspection.  Commercial inspections are being performed on an as need basis and our management team is making the decision for which inspections go forward.  Demolitions and board ups are still continuing. 

Department of Public Utilities

As a reminder, the drinking water is safe. While business is operating as normal, the Public Utilities Building is closed to the public. Cleveland Water customers can make payments and manage their account at, by calling (216) 664-3130. Questions can be submitted via the inquiry form at CPP customers can make payments and manage their account at Inquiries and questions can be submitted via

Cleveland Water and CPP customers may also use the dropbox located at 1201 Lakeside. Please include name and account number along with payment. Multiple accounts must be on separate checks.

To date:

·       CPP has reconnected 43 total customers as of 3/18/20.

·       CWD has reconnected 251 total customers as of 3/18/20

New State Guidelines

In his daily press conference, Governor DeWine has announced several new guidelines. View the governor’s announcements here.

View a handy graphic explaining how to #flattenthecurve.

Previous COVID-19 Updates from the City of Cleveland

For more information about COVID-19, visit the following links: