City of Cleveland Provides General Updates on Coronavirus (COVID-19) Protocols -Update #18

In accordance with Mayor Frank G. Jackson’s Proclamation of Civil Emergency, the City of Cleveland continues to take numerous precautions across multiple departments and divisions amid increasing cases of coronavirus (COVID-19). Click here to view the mayor’s declaration. As a reminder, the State of Ohio’s stay-at-home order will remain in effect until 11:59 p.m. on April 6, 2020.  It is important to read the order in entirety.

“The Ohio Department of Health estimated that at our peak, Ohio may see 6,000-8,000 cases per day. The science shows that most will recover, but some people will not. This is an ominous picture and we need everyone’s help to save lives and protect those who are most vulnerable. As I’ve said, keep social distance and stay at home.”

During this time, essential services such as Police, Fire, EMS, waste collection and Utilities are fully operational. There are still limited hours for the public to access some City buildings like City Hall for limited services and the City has moved to an essential workforce until further notice.

Twelve New Cases of COVID-19 in Cleveland

The Cleveland Department of Public Health (CDPH) today has been notified of 12 more confirmed test results for coronavirus (COVID-19) in residents of the city. This brings the total to 73 confirmed cases. The new cases include males and females, whose ages range from 20’s to 80’s. CDPH is working to identify any close contacts of these residents who would require testing or monitoring for symptoms of COVID-19.

In order to protect the individuals’ privacy, the Cleveland Department of Public Health will not be releasing any additional demographic information related to these new cases.

As of today, there have been more than 96,000 confirmed cases and 1,400 deaths related to COVID-19 in the United States.

View the Cuyahoga County Department of Public Health’s map showing the confirmed cases by zip code throughout Cuyahoga County.

Department of Public Safety

  • Training Continues Remotely

The Cleveland Division of Police training section currently has two academy classes in session with a total of 115 recruits.  In an effort to continue training and education, Cleveland Police Academy Class #146 will begin on line classes with the Ohio Peace Officer Training Academy beginning Monday, March 30,2020.   All of the recruits have personal computers or have been provided I-Pads in order to complete class work.  In addition, the recruits will have live on-line interactions with the instructors for approximately 4 hours each work day.  Cleveland Police Academy Class # 145 has completed classroom instruction and passed physical testing.  The recruits are being provided study material for the OPOTA state test and are remotely quizzed on the materials.

  • Disinfection of Public Safety Buildings and Equipment

As of March 27, 2020, all five neighborhood police district buildings were cleaned and disinfected by Public Works.  Public Safety members continue to disinfect all vehicles and equipment each day as a course of their duties.  Members of the Emergency Medical Service continue to clean and disinfect ambulances and equipment after all patient interactions.  In addition to routine cleaning, the division is rotating ambulances through for deep cleaning at EMS Headquarters during the week. EMS/fire stations have always had strict cleaning protocols in place due to the nature of their business, and these are still being followed. We have, and will continue to, adhere to the Centers for Disease Control and Ohio Department of Health guidelines.

  • Social Distancing and Online/Telephone Reporting

The Cleveland Division of Police is currently asking citizens to utilize online or telephone reporting for minor offenses in order to comply with CDC guidelines on social distancing during the COVID-19 pandemic.  Taking advantage of this service allows citizens the opportunity to complete a police report remotely, maintaining safe distances and helping to keep our police officers healthy.

*Note: minor offenses include property damage, petty theft, lost property, theft from vehicle, theft of credit card, stolen vehicle (when suspect is not on scene and no one was injured or threatened), telephone harassment.  In any cases where a crime of violence was committed or there is a current threat, citizens should call 9-1-1.

Department of Public Utilities

As a reminder, the drinking water is safe. While business is operating as normal, the Public Utilities Building is closed to the public.  Cleveland Water and Cleveland Public Power have temporarily stopped disconnection of residential services for non-payment. Cleveland Water customers should call 216-664-3130 and Cleveland Public Power customers should call 216-664-4600 for service restoration.

To date:

  • CPP has reconnected 63 total customers
  • CWD has reconnected 548 total customers

Cleveland Water customers can make payments and manage their account at, by calling (216) 664-3130. Questions can be submitted via the inquiry form at CPP customers can make payments and manage their account at Inquiries and questions can be submitted via

Cleveland Water and CPP customers may also use the dropbox located at 1201 Lakeside. Please include name and account number along with payment. Multiple accounts must be on separate checks.

  • National Public Works & Safety Week Open House

Due to growing concerns about the Coronavirus outbreak, Water Pollution Control has canceled the annual National Public Works & Safety Week Open House (NPWW). The event, which attracts upwards of 1,800 students from Cleveland public and private schools, was scheduled for May 14.

Financial Resource Reminders

The U.S. Small Business Administration (SBA) has approved their request to allow small businesses and nonprofits in Ohio to apply for low-interest, long-term loans of up to $2 million through the SBA’s Economic Injury Disaster Loan program. Loan applications for the SBA loan can be completed online, or applicants can obtain a paper application by calling 1-800-659-2955. For more information about the loan program, visit here for a checklist.

State Guidelines

Code Red

Sign up for CodeRED alerts to receive calls and emails from the administration with important info regarding Coronavirus.

  • To sign up online, visit
  • Get mobile alerts by downloading the CodeRED app via the Apple or Google Play stores
  • Seniors who need assistance signing up are welcome to call the Department of Aging at 216-664-4383 for periodic phone call messaging

Previous COVID-19 Updates from the City of Cleveland

For more information about COVID-19, visit the following links: