City of Cleveland Provides General Updates on Coronavirus (COVID-19) Protocols -Update #25

Mayor Frank G. Jackson today made several announcements as the City of Cleveland continues to take numerous precautions across multiple departments and divisions amid increasing cases of coronavirus (COVID-19). Mayor Frank G. Jackson has extended the Proclamation of Civil Emergency through April 30, 2020. Click here to view the mayor’s declaration.

Essential services such as Police, Fire, EMS, waste collection and Utilities are fully operational.

View the video from Mayor Jackson’s press conference today on COVID-19. This video includes answers to many of today’s media inquiries as they were addressed during the event. View the video from Mayor Jackson’s appearance on the City Club Virtual Forum

16 New Cases of Coronavirus in Cleveland

The Department has also been notified of 16 more confirmed test results for coronavirus in residents of the city. This brings the total to 164 confirmed cases in the City of Cleveland and two fatalities. The new cases include males and females, whose ages range from their 20’s to 80’s. CDPH is working to identify any close contacts of these residents who would require testing or monitoring for symptoms of COVID-19.

As of today, there have been more than 266,000 confirmed cases and 6,900 deaths related to COVID-19 in the United States.

View the Cuyahoga County Department of Public Health’s map showing the confirmed cases by zip code throughout Cuyahoga County. The County will be releasing an updated map each Friday.

In order to protect the individuals’ privacy, the Cleveland Department of Public Health will not be releasing any additional demographic information related to any COVID-19 cases aside from age range and gender.

Economic Development Resources for Cleveland Businesses

Mayor Jackson today announced that the City has established an emergency working capital fund in order to help maintain the business community. It includes up to $10,000 loan, no fees, no interest or payments due until January 1, 2021, 1% interest thereafter and payments of $150/month until repaid.

Funds are limited, so applicants are encouraged to submit their applications as soon as possible. View the summary and application here.

The City previously introduced legislation which was passed by Cleveland City Council allowing for a six-month deferral of payments on economic development loans issued by the City. The program authorizes the Director of Economic Development to defer payment on most loans and to seek the consent of lenders on other loans.  A six-month deferral will relieve some of the debt burden on our borrowers, reducing costs to businesses, during the enforced closures to protect public health.

These measures are in place to assist businesses until the Federal dollars become available. View the State Updates section below for information on the federal CARES ACT.

  • National  Business Resources
  • Economic Impact Payments: The Treasury Department and the Internal Revenue Service announced that distribution of economic impact payments will begin in the next three weeks and will be distributed automatically. More information here.

April Bulk Pick-Up Suspended

All bulk pick-up for the month of April is suspended until further notice. This also means no special bulk pick-ups. The City will provide notice when the service resumes.

Highland Golf Course Re-opens April 4

Highland Park Golf Course will re-open April 4. The Ohio Department of Health has announced that golf courses are permissible as long as participants are practicing social distancing. 

Summer Events Permits

The City of Cleveland will continue to follow the direction of the governor and the CDC in regards to mass gatherings. Social distancing and enforcement of events will remain in place as long as there is a need to minimize the spread of COVID-19. This may or may not extend throughout the summer. To be clear, there is no current order to ban planned summer events in Cleveland, but, cancellations will be considered if the need arises.

Cleveland Hopkins International Airport

Spirit Airlines has advised they will suspend all CLE service effective April 8th through May 5th.  Spirit has decided they will only operate point to point flying from their crew bases from April 8th until May 5th to reduce the impact of COVID-19.  Spirit will re-launch at CLE on May 6th with daily nonstop flights to Ft. Lauderdale and Orlando and (less than daily) day of week nonstop flying from CLE to Atlanta, Las Vegas and Myrtle Beach.  They expect to re-launch additional nonstop routes from CLE in June.

Department of Public Utilities

As a reminder, the drinking water is safe. While business is operating as normal, the Public Utilities Building is closed to the public.  Cleveland Water and Cleveland Public Power have temporarily stopped disconnection of residential services for non-payment. Cleveland Water customers should call 216-664-3130 and Cleveland Public Power customers should call 216-664-4600 for service restoration.

Cleveland Water Pollution Control (WPC) Customer Service lobby remains open to the public to purchase permits and review maps. The WPC office at 12302 Kirby Ave. is open 8:00 a.m.-5:00 p.m., Monday through Friday. Report emergencies 24/7 by calling (216) 664-2513.

To date:

  • CPP has reconnected 73 total customers
    • CWD has reconnected 651 total customers

Cleveland Water customers can make payments and manage their account at, by calling (216) 664-3130. Questions can be submitted via the inquiry form at CPP customers can make payments and manage their account at Inquiries and questions can be submitted via

Cleveland Water and CPP customers may also use the dropbox located at 1201 Lakeside. Please include name and account number along with payment. Multiple accounts must be on separate checks.

State & Federal Updates

  • Tax Deadline Extension Reminder: : The Ohio house voted to extend the mail-in ballot period for the primary election to April 28 and extend the state’s income tax return deadline to July 15. Request a ballot by calling 216-443-VOTE. View the bill summary with additional provisions here.

Code Red

Sign up for CodeRED alerts to receive calls and emails from the administration with important info regarding Coronavirus. To sign up online, visit, get mobile alerts by downloading the CodeRED app via the Apple or Google Play stores. Seniors who need assistance signing up are welcome to call the Department of Aging at 216-664-4383 for periodic phone call messaging.