City Provides General Updates on Coronavirus (COVID-19) Protocols -Update #24

The City of Cleveland continues to take numerous precautions across multiple departments and divisions amid increasing cases of coronavirus (COVID-19). Mayor Frank G. Jackson has extended the Proclamation of Civil Emergency through April 30, 2020. Click here to view the mayor’s declaration.

Essential services such as Police, Fire, EMS, waste collection and Utilities are fully operational.

View a brief video reminder from the mayor about staying safe and adhering to the social distancing guidelines.

Mayor Jackson to Host Press Conference Friday, April 3 at 10: 15 a.m.

Mayor Jackson will host a press conference on Friday, April 3 at 10:15 a.m. to provide updates on coronavirus. This event is media-only. Media should please limit to one representative from each outlet. In order to adhere to social distancing, we highly encourage you watch online at the City of Cleveland’s Facebook page: Questions can also be submitted on Facebook.  

Mayor Jackson Appears On City Club Virtual Forum Friday, April 3 at 12: 30 p.m.

Mayor Jackson will provide updates on how the city of Cleveland is responding to the crisis and the measures taken to keep residents safe. The livestream will be available beginning at 12:30 p.m. Watch online at

20 New Cases of Coronavirus in Cleveland

The Department has also been notified of 20 more confirmed test results for coronavirus in residents of the city. This brings the total to 148 confirmed cases in the City of Cleveland and two fatalities. The new cases include males and females, whose ages range from their 20’s to 80’s. CDPH is working to identify any close contacts of these residents who would require testing or monitoring for symptoms of COVID-19.

As of today, there have been more than 238,000 confirmed cases and 5,700 deaths related to COVID-19 in the United States.

View the Cuyahoga County Department of Public Health’s map showing the confirmed cases by zip code throughout Cuyahoga County. The County will be releasing an updated map each Fridays.

In order to protect the individuals’ privacy, the Cleveland Department of Public Health will not be releasing any additional demographic information related to any COVID-19 cases aside from age range and gender.

Ohio National Guard / Temporary Hospital Spaces

Liaison officers from the Ohio National Guard and additional service members are currently supporting the state by conducting site assessments and liaising with community leaders. This assessment is for the Governor and state to evaluate how to expand medical capacity around Ohio. The assessment includes understanding the equipment, personnel, and facility requirements to support our hospital systems during COVID-19 response. The Ohio National Guard stands ready to assist communities across the state to fight Coronavirus.

The City of Cleveland continues to follow the guidelines of the governor in regards to temporary hospitals. The City is unable to speculate regarding potential sites. The City will provide additional information as soon as it is available. View ODH’s graphic on hospital preparedness regions.

Department of Public Utilities

As a reminder, the drinking water is safe. While business is operating as normal, the Public Utilities Building is closed to the public.  Cleveland Water and Cleveland Public Power have temporarily stopped disconnection of residential services for non-payment. Cleveland Water customers should call 216-664-3130 and Cleveland Public Power customers should call 216-664-4600 for service restoration.

Cleveland Water Pollution Control (WPC) Customer Service lobby remains open to the public to purchase permits and review maps. The WPC office at 12302 Kirby Ave. is open 8:00 a.m.-5:00 p.m., Monday through Friday. Report emergencies 24/7 by calling (216) 664-2513.

To date:

o       CPP has reconnected 70 total customers

o       CWD has reconnected 633 total customers

Cleveland Water customers can make payments and manage their account at, by calling (216) 664-3130. Questions can be submitted via the inquiry form at CPP customers can make payments and manage their account at Inquiries and questions can be submitted via

Cleveland Water and CPP customers may also use the dropbox located at 1201 Lakeside. Please include name and account number along with payment. Multiple accounts must be on separate checks.

State & Federal Updates

  • Tax Deadline Extension Reminder: : The Ohio house voted to extend the mail-in ballot period for the primary election to April 28 and extend the state’s income tax return deadline to July 15. Request a ballot by calling 216-443-VOTE. View the bill summary with additional provisions here.
  • Economic Impact Payments Reminder: The Treasury Department and the Internal Revenue Service announced that distribution of economic impact payments will begin in the next three weeks and will be distributed automatically. More information here.

Additional Items of Note:

Code Red

Sign up for CodeRED alerts to receive calls and emails from the administration with important info regarding Coronavirus. To sign up online, visit, get mobile alerts by downloading the CodeRED app via the Apple or Google Play stores. Seniors who need assistance signing up are welcome to call the Department of Aging at 216-664-4383 for periodic phone call messaging.

Previous COVID-19 Updates from the City of Cleveland

For more information about COVID-19, visit the following links: