City of Cleveland Provides General Updates on Coronavirus (COVID-19) Protocols -Update #36

The City of Cleveland continues to take numerous precautions across multiple departments and divisions amid increasing cases of coronavirus (COVID-19). Mayor Frank G. Jackson has extended the Proclamation of Civil Emergency through April 30, 2020. Click here to view the mayor’s declaration.

Essential services such as Police, Fire, EMS, waste collection and Utilities are operational.

View the April 11 week-in-review and a video message from Mayor Jackson.

19 New Cases of Coronavirus in Cleveland, One New Resident Fatality

The Cleveland Department of Public Health has been notified of 19 more confirmed test results for coronavirus in residents of the city. The department has also been informed of one new resident fatality. The patient was a male in his 40’s. This brings the total to 335 confirmed cases in the City of Cleveland and six fatalities, ranging from less than one year to their 90’s. The new cases include males and females, whose ages range from 20’s to their 70’s. CDPH is working to identify any close contacts of these residents who would require testing or monitoring for symptoms of COVID-19.

As of today, there are more than 7,153 confirmed cases and 309 fatalities in the State of Ohio. There are more than 594,000 confirmed cases and 25,000 deaths in the United States.

View the Cuyahoga County Department of Public Health’s map showing the confirmed cases by zip code throughout Cuyahoga County. The County releases an updated map each Friday.

In order to protect the individuals’ privacy, the Cleveland Department of Public Health will not be releasing any additional demographic information related to any COVID-19 cases aside from age range and gender.

City of Cleveland Suspends Tenant Rent, Creates New Social Distancing Guidelines at West Side Market

The City of Cleveland today announced it will suspend West Side Market tenant rents to help alleviate the burden of those facing financial hardship due to the COVID-19 pandemic. Tenant rents are suspended for April, May and June.

The City is also enacting new social distancing guidelines at the market. There will be limited entrances and exits to the building, which will be clearly marked with signage.

Department of Public Utilities Customer Reconnection Policies

The City of Cleveland Department of Public Utilities was among the first utility companies in the State of Ohio to cease disconnections and restore service to customers without payment. We voluntarily made this decision in accordance with Mayor Frank G. Jackson’s Proclamation of Civil Emergency and prior to the governor’s state-wide mandate on utility reconnections.

We have, and will continue to, reconnect all customers who contact us and can meet us at the property. A responsible party on site helps ensure appropriate infrastructure and safety precautions to minimize the possibility of harm to personage and property. Water reconnections also require operable plumbing, no property-side service leaks, and someone at home to properly flush the lines. To automatically reconnect all parcels of land would have long term and substantial negative consequences on our customers and our utilities.

Utilities are shut off whenever someone moves, enters a tenant deposit agreement, or a blighted house is demolished in an effort to stabilize an entire neighborhood. Disconnections also occur as a result of routine maintenance, evictions, and by various customer requests.

The City of Cleveland Department of Public Utilities makes every effort to inform our customers of the above outlined policies. We have utilized frequent press releases, social media, bill inserts, and often work with our local media partners. 

We are closely monitoring the COVID-19 pandemic and remain committed to our customers and the delivery of quality service. We are here to help and encourage all customers with questions or concerns to contact Cleveland Water at 216.664.3130 or Cleveland Public Power at 216.664.4600.

Department of Public Utilities Customer Reconnection Updates

While business is operating as normal, the Public Utilities Building is closed to the public.  Cleveland Water and Cleveland Public Power have temporarily stopped disconnection of residential services for non-payment. Cleveland Water customers should call 216-664-3130 and Cleveland Public Power customers should call 216-664-4600 for service restoration.

Cleveland Water Pollution Control (WPC) Customer Service lobby remains open to the public to purchase permits and review maps. The WPC office at 12302 Kirby Ave. is open 8:00 a.m.-5:00 p.m., Monday through Friday. Report emergencies 24/7 by calling (216) 664-2513.

To date:

  • CPP has reconnected 80 total customers
  • CWD has reconnected 899 total customers

Cleveland Water customers can make payments and manage their account at, by calling (216) 664-3130. Questions can be submitted via the inquiry form at CPP customers can make payments and manage their account at Inquiries and questions can be submitted via

Cleveland Water and CPP customers may also use the dropbox located at 1201 Lakeside. Please include name and account number along with payment. Multiple accounts must be on separate checks.

Department of Public Works, Parks Operations

The City has approved for implementation delayed onboarding of staff for Park Maintenance operations.  This will primarily affect the parks crews and crews that service vacant structures by delaying their start until the first week in May.  When they report, they will have staggered start times of 6:00; 7:00; 8:00; and 9:00 a.m. to better facilitate social distancing and program training.  Vacant lot maintenance staff are already onboard and is starting as scheduled.

Reminder: Economic Development Resources for Cleveland Businesses

Mayor Jackson and the City have established an emergency working capital fund in order to help maintain the business community. View the summary and application here.

The City previously introduced legislation which was passed by Cleveland City Council allowing for a six-month deferral of payments on economic development loans issued by the City. The program authorizes the Director of Economic Development to defer payment on most loans and to seek the consent of lenders on other loans. View the State Updates section below for information on the federal CARES ACT.

  • National  Business Resources
  • Economic Impact Payments: The Treasury Department and the Internal Revenue Service launch new tool to help non-filers register for Economic Impact Payments. More information here.

County, State & Federal Updates and Reminders

Code Red

Sign up for CodeRED alerts to receive calls and emails from the administration with important info regarding Coronavirus. To sign up online, visit, get mobile alerts by downloading the CodeRED app via the Apple or Google Play stores. Seniors who need assistance signing up are welcome to call the Department of Aging at 216-664-4383 for periodic phone call messaging.

Previous COVID-19 Updates from the City of Cleveland

For more information about COVID-19, visit the following links: