City of Cleveland Provides General Updates on Coronavirus (COVID-19) Protocols -Update #37

The City of Cleveland continues to take numerous precautions across multiple departments and divisions amid increasing cases of coronavirus (COVID-19). Mayor Frank G. Jackson has extended the Proclamation of Civil Emergency through April 30, 2020. Click here to view the mayor’s declaration.

Essential services such as Police, Fire, EMS, waste collection and Utilities are operational.

17 New Cases of Coronavirus in Cleveland, Three New Resident Fatalities

The Cleveland Department of Public Health has been notified of 17 more confirmed test results for coronavirus in residents of the city. The department has also been informed of three new resident fatality. The patients were a female in her 80’s, a male in his 70’s and a female in her 90’s This brings the total to 352 confirmed cases in the City of Cleveland and nine fatalities, ranging from less than one year to their 90’s. The new cases include males and females, whose ages range from 20’s to their 90’s. CDPH is working to identify any close contacts of these residents who would require testing or monitoring for symptoms of COVID-19.

As of today, there are more than 7,628 confirmed cases and 346 fatalities in the State of Ohio. There are more than 630,000 confirmed cases and 27,000 deaths in the United States.

View the Cuyahoga County Department of Public Health’s map showing the confirmed cases by zip code throughout Cuyahoga County. The County releases an updated map each Friday.

In order to protect the individuals’ privacy, the Cleveland Department of Public Health will not be releasing any additional demographic information related to any COVID-19 cases aside from age range and gender.

EMS Will Transport Patients Experiencing Signs of Heart Attack, Chest Pains, Stroke, Etc.

The division of EMS continues to provide emergency medical care to the community.  We emphasize the importance of early access to the 911 system for persons experiencing the symptoms of heart attack or stroke. The area emergency departments continue to have the capacity to care for patients and the Division of EMS continues to transport patients to the emergency departments for medical treatment.

The Division of Emergency Medical Service follows pre-hospital patient care protocols.  For patients experiencing sudden cardiac arrest, the paramedics provide resuscitative measures at the scene and under specific circumstances, will now contact the Medical Command Doctors to provide online guidance on the patient’s resuscitation.

Update: City of Cleveland Suspends Tenant Rent, Creates New Social Distancing Guidelines at West Side Market

The City of Cleveland will suspend (defer) West Side Market tenant rents to help alleviate the burden of those facing financial hardship due to the COVID-19 pandemic. Tenant rents are suspended for April, May and June. Governor DeWine signed an executive order April 1 that includes a request to provide some assistance for small businesses with mortgage and rent payments. The order requests that lenders and landlords across Ohio to work with their small businesses and suspend (defer) payments for at least 90 days. View the governor’s order here.  

The City is also enacting new social distancing guidelines at the market. There will be limited entrances and exits to the building, which will be clearly marked with signage.

Department of Public Utilities Customer Reconnection Updates

While business is operating as normal, the Public Utilities Building is closed to the public.  Cleveland Water and Cleveland Public Power have temporarily stopped disconnection of residential services for non-payment. Cleveland Water customers should call 216-664-3130 and Cleveland Public Power customers should call 216-664-4600 for service restoration.

Cleveland Water Pollution Control (WPC) Customer Service lobby remains open to the public to purchase permits and review maps. The WPC office at 12302 Kirby Ave. is open 8:00 a.m.-5:00 p.m., Monday through Friday. Report emergencies 24/7 by calling (216) 664-2513. To date:

  • CPP has reconnected 81 total customers
  • CWD has reconnected 915 total customers

Cleveland Water customers can make payments and manage their account at, by calling (216) 664-3130. Questions can be submitted via the inquiry form at CPP customers can make payments and manage their account at Inquiries and questions can be submitted via

Cleveland Water and CPP customers may also use the dropbox located at 1201 Lakeside. Please include name and account number along with payment. Multiple accounts must be on separate checks.

Reminder: Economic Development Resources for Cleveland Businesses

Mayor Jackson and the City have established an emergency working capital fund in order to help maintain the business community. View the summary and application here.

The City previously introduced legislation which was passed by Cleveland City Council allowing for a six-month deferral of payments on economic development loans issued by the City. The program authorizes the Director of Economic Development to defer payment on most loans and to seek the consent of lenders on other loans. View the State Updates section below for information on the federal CARES ACT.

  • National  Business Resources
  • Economic Impact Payments: The Treasury Department and the Internal Revenue Service launch new tool to help non-filers register for Economic Impact Payments. More information here.

County, State & Federal Updates and Reminders

Code Red

Sign up for CodeRED alerts to receive calls and emails from the administration with important info regarding Coronavirus. To sign up online, visit, get mobile alerts by downloading the CodeRED app via the Apple or Google Play stores. Seniors who need assistance signing up are welcome to call the Department of Aging at 216-664-4383 for periodic phone call messaging.

Previous COVID-19 Updates from the City of Cleveland

For more information about COVID-19, visit the following links: