City of Cleveland Provides General Updates on Coronavirus (COVID-19) Protocols -Update #38

The City of Cleveland continues to take numerous precautions across multiple departments and divisions amid increasing cases of coronavirus (COVID-19). Mayor Frank G. Jackson has extended the Proclamation of Civil Emergency through April 30, 2020. Click here to view the mayor’s declaration.

Essential services such as Police, Fire, EMS, waste collection and Utilities are operational.

25 New Cases of Coronavirus in Cleveland, One New Resident Fatality

The Cleveland Department of Public Health has been notified of 25 more confirmed test results for coronavirus in residents of the city. The department has also been informed of one new resident fatality. The patient was a male in his 90’s. This brings the total to 377 confirmed cases in the City of Cleveland and ten fatalities, ranging from less than one year to their 90’s. The new cases include males and females, whose ages range their teens to their 90’s. CDPH is working to identify any close contacts of these residents who would require testing or monitoring for symptoms of COVID-19.

As of today, there are more than 8,239 confirmed cases and 373 fatalities in the State of Ohio. There are more than 658,000 confirmed cases and 32,000 deaths in the United States.

View the Cuyahoga County Department of Public Health’s map showing the confirmed cases by zip code throughout Cuyahoga County. The County releases an updated map each Friday.

In order to protect the individuals’ privacy, the Cleveland Department of Public Health will not be releasing any additional demographic information related to any COVID-19 cases aside from age range and gender.

Hazard Pay for Essential and Critical Workers

The City of Cleveland is aware of the request made by the Cleveland Police Patrolman’s Association to provide patrol officers and dispatchers a monthly stipend for hazard pay during the COVID-19 pandemic.  At this time, the city is not offering hazard pay to first responders or any other critical or essential employees who continue to report to work each day. The city is currently focused on keeping all employees healthy and working in order to continue to provide city services. The administration recognizes the sacrifices made by first responders, essential and critical employees and is thankful for their continued service.

Impact of COVID-19 on the City Revenue

The City continues to monitor the effects of the COVID-19 pandemic and adjust and execute policies as necessary. The current budget is designed as a hedge against a recession, however the full impact of reduced revenue will be reflected in taxes collected in the coming months. At this time, the city is not furloughing or laying off City employees as a result of the pandemic. As a precautionary measure, the City is enacting a hiring freeze intended to save money through employee attrition. The city’s financial goals during this time are to maintain a balanced budget, retain services and keep city workers employed.

Department of Public Utilities Customer Reconnection Updates

While business is operating as normal, the Public Utilities Building is closed to the public.  Cleveland Water and Cleveland Public Power have temporarily stopped disconnection of residential services for non-payment. Cleveland Water customers should call 216-664-3130 and Cleveland Public Power customers should call 216-664-4600 for service restoration.

Cleveland Water Pollution Control (WPC) Customer Service lobby remains open to the public to purchase permits and review maps. The WPC office at 12302 Kirby Ave. is open 8:00 a.m.-5:00 p.m., Monday through Friday. Report emergencies 24/7 by calling (216) 664-2513. To date:

  • CPP has reconnected 82 total customers
  • CWD has reconnected 930 total customers

Cleveland Water customers can make payments and manage their account at, by calling (216) 664-3130. Questions can be submitted via the inquiry form at CPP customers can make payments and manage their account at Inquiries and questions can be submitted via

Cleveland Water and CPP customers may also use the dropbox located at 1201 Lakeside. Please include name and account number along with payment. Multiple accounts must be on separate checks.

Reminder: Economic Development Resources for Cleveland Businesses

Mayor Jackson and the City have established an emergency working capital fund in order to help maintain the business community. View the summary and application here.

The City previously introduced legislation which was passed by Cleveland City Council allowing for a six-month deferral of payments on economic development loans issued by the City. The program authorizes the Director of Economic Development to defer payment on most loans and to seek the consent of lenders on other loans. View the State Updates section below for information on the federal CARES ACT.

  • National  Business Resources
  • Economic Impact Payments: The Treasury Department and the Internal Revenue Service launch new tool to help non-filers register for Economic Impact Payments. More information here.

Absentee Voter Deadline is April 28

Citizens are reminded that absentee voter ballots must be postmarked by April 27. Individuals with disabilities and those who do not have a home mailing address may vote in person at their local board on April 28. View Instructions on How to vote by mail in the Presidential Primary.

County, State & Federal Updates and Reminders

Code Red

Sign up for CodeRED alerts to receive calls and emails from the administration with important info regarding Coronavirus. To sign up online, visit, get mobile alerts by downloading the CodeRED app via the Apple or Google Play stores. Seniors who need assistance signing up are welcome to call the Department of Aging at 216-664-4383 for periodic phone call messaging.

Previous COVID-19 Updates from the City of Cleveland

For more information about COVID-19, visit the following links: