City of Cleveland Provides General Updates on Coronavirus (COVID-19) Protocols – Update #59

The City of Cleveland continues to take numerous precautions across multiple departments and divisions amid increasing cases of coronavirus (COVID-19). Today, Mayor Frank G. Jackson signed an order extending the City’s Proclamation of Civil Emergency through May 31, 2020. Click here to view the mayor’s declaration.

Essential services such as Police, Fire, EMS, waste collection and Utilities are operational.

Mayor Jackson’s Thursday Town Hall to Feature Congresswoman Marcia Fudge

Please join Mayor Frank G. Jackson for an important telephone town hall meeting regarding the Coronavirus and his Restart CLE plan on Thursday, May 7 at 5:40 p.m. In this virtual town hall meeting, Mayor Jackson will discuss next steps for rebooting the City of Cleveland’s economy in a safe and responsible manner and answer citizen’s questions about Cleveland’s coronavirus response. In addition, Mayor Jackson will be joined by Congresswoman Marcia Fudge for the virtual town hall.

To register, visit Once registered, just answer the call from Mayor Jackson on Thursday at 5:40 p.m. to be automatically connected to the event.

13 New Cases of Coronavirus in Cleveland

The Cleveland Department of Public Health (CDPH) has been notified of 13 more confirmed test results for coronavirus in residents of the city. This brings the total to 838 confirmed cases in the City of Cleveland and 39 fatalities, ranging from less than one year old to their 90’s. The new cases include males and females, whose ages range from people in their 20s to their 70s. CDPH is working to identify any close contacts of these residents who would require testing or monitoring for symptoms of COVID-19.

As of today, there are more than 20,600 confirmed cases and 1,114 fatalities in the State of Ohio. There are more than 1.2 million confirmed cases and 72,223 deaths in the United States.

The City of Cleveland COVID-19 Dashboard displays the most recent preliminary data from the Ohio Department of Health about COVID-19 cases, hospitalizations, deaths and recoveries in Cleveland by selected demographics. View the dashboard here.

View the Cuyahoga County Department of Public Health’s map showing the confirmed cases by zip code throughout Cuyahoga County. The County releases an updated map each Friday.

In order to protect the individuals’ privacy, the Cleveland Department of Public Health will not be releasing any additional demographic information related to any COVID-19 cases aside from age range and gender.  

Now Taking Applications for Mayor Frank G. Jackson’s Youth Summer Employment Program

The City of Cleveland and Youth Opportunities Unlimited (Y.O.U.) have partnered to create Mayor Frank G. Jackson’s Summer Youth Employment program.  The program was born out of an initiative the Mayor created in an effort to provide economic opportunities for Cleveland youth. Over the years, the program has grown and evolved to offer Cleveland youth, ages 14-19, unique summer employment and learning experiences. Youth who participate in the program leave with new skills and exciting memories.

Program Details:

·       The program is open to teens, ages 14-19, that reside in the City of Cleveland.  Youth are provided a paid work experience, job skills and an introduction to financial literacy.

·       The application process for the program is currently open and closes on May 15, 2020.

·       Due to COVID-19, the youth summer employment initiative has been reduced to a 4-week program.   Work experiences will begin on July 6, 2020 and conclude on July 31, 2020.

·       Due to COVID-19, some participants will be assigned to virtual work experiences.  Individuals assigned to employment opportunities in a conventional work setting, will be required to adhere to prescribed health and safety measures related to the mitigation of the spread of COVID-19.

To apply, please click on the link below: If you have any questions and/or concerns, please contact the Y.O.U Call Center at 

(216) 776-3900.

City Excise Tax Payment Extension

The City of Cleveland is extending payment deadlines for the following excise tax returns to alleviate administrative burden for businesses that are facing operational impacts from the coronavirus public health emergency:

  • Admissions tax due April 30, May 30 and June 30
  • Motor Vehicle Lessor (rental car) tax due April 30, May 31 and June 30
  • Parking tax due April 20, May 20 and June 20
  • Transient Occupancy (hotel or lodging) tax due April 30, May 31 and June 30

The Commissioner of the Division of Assessments and Licenses is authorized to extend excise tax (admissions, parking, motor vehicle lessor and transient occupancy) payment deadlines to July 20 in response to the coronavirus pandemic. Federal, state and local governments use various strategies to propose due date relief to businesses through tax guidance and legislation.

This proposal extends the April, May and June excise tax payment due dates to July 20 without incurring interest and penalties. The goal is to provide cash flow flexibility to taxpayers that cannot timely pay their excise tax obligation and provide guidance to individual taxpayer(s) through administrative rulings to address issues resulting from the national pandemic on a case by case request including statutory timing deadlines of administrative processes.

Virtual Board Meetings

The City of Cleveland City Planning and Community Development departments will soon offer WebEx public meetings. This conversion to virtual meetings – as permitted under HB197, signed into law on March 27, 2020, in part amended Ohio’s Sunshine Laws (Open Meetings Act) – will allow these departments to better operate while adhering to the State of Ohio’s Stay at Home order.

These meetings include:

  • Housing Advisory Board
  • Public Hearing- Annual Action Plan
  • Board of Zoning Appeals
  • City Planning commission
  • Landmarks Commission
  • Board of Building Standards

Recycling Statement

As a city, we have long prided ourselves on our commitment to sustainability. Our ability to apply for and receive significant grants continues to help that mission. Last year’s EPA grant would have only covered marketing materials and some staffing to reach up to 40,000 households (only 1/3 of our service area). The grant would not have funded the recycling program. After discussions with the County Solid Waste District, we chose not to apply because we knew we planned to overhaul our recycling program in 2020 and didn’t want to invest in heavy messaging that would ultimately be changing within a year, and would only go to a small pocket of residents. Messaging around recycling has already changed drastically in the last 10 years, and we wanted to focus on bringing on the consultant to help us revamp the program.

We have consistently applied for funding through state and local sources to support recycling and waste reduction in the City, including annual grants through the County Solid Waste District and the Ohio EPA Community Recycling program.

Additionally, we have pursued a number of other outreach strategies over the last several years to help get the word out about recycling and what should/should not go in the bin. These include multiple social media posts and online events, Water bill stuffers, engagement at public outreach events, media interviews and employee lunch and learns to name a few.

The Sierra Club analysis starts at the wrong point. They looked at the total amount recycled and then worked the financials. In order to get to total amount recycled, we have to collect more than that because of contamination. Last year, an audit of our material recovery facility (MRF) found about 68% of our recyclables were contaminated. Using that as our baseline, in order to get to our total recyclables we have to collect about 40,000 tons in our “blue cans.” Under the old contract we made small amount on what was recycled (about $2 per ton) and paid the regular landfill costs on the rest (about $28 per ton). Under the proposal we received, all materials collected in the blue cans would be charged at the recycling rate of $192 which after some math gets us to the additional approximately $6 million.

Click here to view the original statement about our commitment to recycling.

Department of Public Utilities Customer Reconnection Updates

While business is operating as normal, the Public Utilities Building is closed to the public.  Cleveland Water (CWD) and Cleveland Public Power (CPP) have temporarily stopped disconnection of residential services for non-payment. Cleveland Water customers should call (216) 664-3130 and Cleveland Public Power customers should call (216) 664-4600 for service restoration.

Cleveland Water Pollution Control (WPC) Customer Service lobby remains open to the public to purchase permits and review maps. The WPC office at 12302 Kirby Ave. is open 8 a.m.-5 p.m., Monday through Friday. Report emergencies 24/7 by calling (216) 664-2513. To date:

  • CPP has reconnected 90 total customers
  • CWD has reconnected 1,117 total customers

Cleveland Water customers can make payments and manage their account at, by calling (216) 664-3130. Questions can be submitted via the inquiry form at CPP customers can make payments and manage their account at Inquiries and questions can be submitted via

Cleveland Water and CPP customers may also use the dropbox located at 1201 Lakeside Ave. Please include name and account number along with payment. Multiple accounts must be on separate checks.

Other Important Reminders

Mayor Jackson Announces Restart CLE

         Mayor Frank G. Jackson has unveiled his strategic plan for the recovery of Cleveland’s economy amid the coronavirus pandemic. As the city began this recovery planning process, it engaged experts from Cleveland State University and local medical institutions and made a deliberate choice to build from a health and medical perspective in order to protect those at risk from the coronavirus and then incorporate economic and social support to help the people and businesses who need assistance.

View Mayor Jackson’s full plan here. 

View Mayor Jackson’s Facebook Live announcement here.

Cleveland Water Customers Should Flush Plumbing as Buildings Reopen

Cleveland Water reminds customers that an important first step when buildings reopen is flushing the plumbing when water has not been used, or use was significantly reduced, during the closure. By performing a full-building flush of cold and hot water plumbing, Cleveland Water customers are ensuring that safe, high quality water from our distribution system re-enters the building.

When water sits unused or underused in plumbing systems major issues can occur. In most cases, flushing plumbing and cleaning fixtures should address any potential water quality issues and restore the high quality of water that normally comes out of your tap. More information on flushing a building’s water supply is available here and here.

May Bulk Pick-Up is Suspended in Order to Adhere to Social Distancing

·       The City of Cleveland has suspended May bulk pick up to protect the workers providing this service. Using automated waste collection vehicles reduces the exposure to COVID-19 which can remain on various surfaces for a long period of time. Additionally, social distancing for the safety of crews becomes possible with reducing crew size down to just one driver in many instances. Residents may drop off their items at the Ridge Road Station at 3727 Ridge Road. 

·       Proper Set-Out Reminder: Yard waste will still be collected. The City of Cleveland requires all solid waste bagged and in City of Cleveland supplied Black waste containers. Recycling material must be clean and loose in the City of Cleveland provided Blue container. All material must fit within your City of Cleveland provided containers.  Please do not sit loose waste outside of the city provided containers.

·       All eligible residences received waste and recycle containers. If they do not have one, they need to report it stolen and call waste collection at (216) 664-3711. They will provide guidance on how to obtain service and avoid a citation until a new container is obtained. 

County, State & Federal Updates and Reminders

Federal, State and Local Tax Deadline Extension Reminder

The Ohio house voted to extend the state’s income tax return deadline to July 15. This is the same date for local and federal taxes. View the bill summary with additional provisions here.


Sign up for CodeRED alerts to receive calls and emails from the administration with important info regarding Coronavirus. To sign up online, visit, get mobile alerts by downloading the CodeRED app via the Apple or Google Play stores. Seniors who need assistance signing up are welcome to call the Department of Aging at 216-664-4383 for periodic phone call messaging.

Previous COVID-19 Updates from the City of Cleveland

Click here to view previous updates.

For more information about COVID-19, visit the following links: