City of Cleveland Provides General Updates on Coronavirus (COVID-19) Protocols – Update #64

The City of Cleveland continues to take numerous precautions across multiple departments and divisions amid increasing cases of coronavirus (COVID-19). Today, Mayor Frank G. Jackson signed an order extending the City’s Proclamation of Civil Emergency through May 31, 2020. Click here to view the mayor’s declaration.

Essential services such as Police, Fire, EMS, waste collection and Utilities are operational.

33 New Confirmed Cases of Coronavirus in Cleveland

The Cleveland Department of Public Health (CDPH) has been notified of 33 more confirmed test results for coronavirus in residents of the city and no new fatalities. This brings the total to 1,011 confirmed cases in the City of Cleveland and 41 fatalities. The new confirmed cases include males and females, whose ages range from their 20s to their 80s. CDPH is working to identify any close contacts of these residents who would require testing or monitoring for symptoms of COVID-19.

As of today, there are more than 23,800 confirmed cases and 1,303 fatalities in the State of Ohio. There are more than 1.35 million confirmed cases and 81,847 deaths in the U.S.

The City of Cleveland COVID-19 Dashboard displays the most recent preliminary data from the Ohio Department of Health about COVID-19 cases, hospitalizations, deaths and recoveries in Cleveland by selected demographics. View the dashboard here.

View the Cuyahoga County Department of Public Health’s map showing the confirmed cases by zip code throughout Cuyahoga County. The County releases an updated map each Friday.

In order to protect the individuals’ privacy, CDPH will not be releasing additional demographic information related to any COVID-19 cases aside from age range and gender.  

Hopkins International Airport Updates

Cleveland Hopkins International Airport (CLE) has been updating a dedicated COVID-19 page on its website as new information becomes available to help guests who may be traveling during this time.

The website,, includes info on which concessions are still open, security checkpoint updates, airline information including current non-stop destinations, parking information and what we’re doing to keep guests and staff safe. Follow CLE on social media for more updates.

The Department of Port Control (DPC) continues to sanitize and disinfect high traffic areas at the airport multiple times daily. Airport staff has developed, tested and deployed sprayers that apply product in an effort to rapidly sanitize and disinfect large and high traffic areas. The Airport recently purchased shields that will be deployed at our information counters, police podiums, common use gates and other locations as needed. Also, the airport has started placing social distancing stickers in the facility and has purchased washable cloth face coverings for each DPC employee.   

In the last few days we’ve started seeing a slight uptick in passenger traffic. With social distancing measures in place and only one checkpoint open, it’s important for guests to arrive early for their flights. On a monthly basis, airlines report their numbers to the airport, which compiles the data. It usually takes until about the third week of the month to get all the data for the previous month compiled. As of right now, the only report available is for the first three months of the year and that information can be found on our website here: 

Waste Collection Fee Fixed Rate

City of Cleveland residential properties are charged a fixed monthly fee of $8.75 per unit for solid waste collection and disposal. This fee is included in the property owner’s monthly water bill and is due when water charges are due. View information about the solid waste collection fee and exemptions here.

Cleveland Police Updates

Due to health related concerns surrounding the COVID-19 pandemic, the majority of Police Week events have been cancelled throughout the country.  The Cleveland Division of Police will hold a brief ceremony tomorrow, May 13, 2020 at 2 p.m. at the Greater Cleveland Peace Officer’s Memorial. In keeping with social distancing standards, this event is not open to the public or media but will be streamed live via the Cleveland Police Facebook page.

Please join us in honoring those officers who have lost their lives in the line of duty.

Today, the last cadet of the 145th Cleveland Police Academy was sworn in by Mayor Jackson. Check out the video on the City of Cleveland Facebook page.

VIDEO: Department of Community Development Public Meeting

The Department of Community Development today held its virtual public meeting to discuss its 2020-2021 Action Plan regarding the 2020 Entitlement & CARES Act. Video from this virtual meeting is available on the City of Cleveland Facebook page.

Department of Public Utilities Customer Reconnection Updates

While business is operating as normal, the Public Utilities Building is closed to the public.  Cleveland Water (CWD) and Cleveland Public Power (CPP) have temporarily stopped disconnection of residential services for non-payment. Cleveland Water customers should call (216) 664-3130 and Cleveland Public Power customers should call (216) 664-4600 for service restoration.

Cleveland Water Pollution Control (WPC) Customer Service lobby remains open to the public to purchase permits and review maps. The WPC office at 12302 Kirby Ave. is open 8 a.m.-5 p.m., Monday through Friday. Report emergencies 24/7 by calling (216) 664-2513. To date:

  • CPP has reconnected 92 total customers
  • CWD has reconnected 1,161 total customers

Cleveland Water customers can make payments and manage their account at, by calling (216) 664-3130. Questions can be submitted via the inquiry form at CPP customers can make payments and manage their account at Inquiries and questions can be submitted via

Cleveland Water and CPP customers may also use the dropbox located at 1201 Lakeside Ave. Please include name and account number along with payment. Multiple accounts must be on separate checks.

Other Important Reminders

Mayor Jackson Announces Restart CLE

Mayor Frank G. Jackson has unveiled his strategic plan for the recovery of Cleveland’s economy amid the coronavirus pandemic. As the city began this recovery planning process, it engaged experts from Cleveland State University and local medical institutions and made a deliberate choice to build from a health and medical perspective in order to protect those at risk from the coronavirus and then incorporate economic and social support to help the people and businesses who need assistance.

View Mayor Jackson’s full plan here. 

View Mayor Jackson’s Facebook Live announcement here.

City Excise Tax Payment Extension

The City of Cleveland is extending payment deadlines for the following excise tax returns to alleviate administrative burden for businesses that are facing operational impacts from the coronavirus public health emergency:

  • Admissions tax due April 30, May 30 and June 30
  • Motor Vehicle Lessor (rental car) tax due April 30, May 31 and June 30
  • Parking tax due April 20, May 20 and June 20
  • Transient Occupancy (hotel or lodging) tax due April 30, May 31 and June 30

The Commissioner of the Division of Assessments and Licenses is authorized to extend excise tax (admissions, parking, motor vehicle lessor and transient occupancy) payment deadlines to July 20 in response to the coronavirus pandemic. Federal, state and local governments use various strategies to propose due date relief to businesses through tax guidance and legislation. This proposal extends the April, May and June excise tax payment due dates to July 20 without incurring interest and penalties. The goal is to provide cash flow flexibility to taxpayers that cannot timely pay their excise tax obligation and provide guidance to individual taxpayer(s) through administrative rulings to address issues resulting from the national pandemic on a case by case request including statutory timing deadlines of administrative processes.

Now Taking Applications for Mayor Frank G. Jackson’s Youth Summer Employment Program

The City of Cleveland and Youth Opportunities Unlimited (Y.O.U.) have partnered to create Mayor Frank G. Jackson’s Summer Youth Employment program.  The program was born out of an initiative the Mayor created in an effort to provide economic opportunities for Cleveland youth. Over the years, the program has grown and evolved to offer Cleveland youth, ages 14-19, unique summer employment and learning experiences. Youth who participate in the program leave with new skills and exciting memories.

To apply, please click on the link below: If you have any questions and/or concerns, please contact the Y.O.U at (216) 776-3900.

Cleveland Water Customers Should Flush Plumbing as Buildings Reopen

Cleveland Water reminds customers that an important first step when buildings reopen is flushing the plumbing when water has not been used, or use was significantly reduced, during the closure. By performing a full-building flush of cold and hot water plumbing, Cleveland Water customers are ensuring that safe, high quality water from our distribution system re-enters the building.

When water sits unused or underused in plumbing systems major issues can occur. In most cases, flushing plumbing and cleaning fixtures should address any potential water quality issues and restore the high quality of water that normally comes out of your tap. More information on flushing a building’s water supply is available here and here.

May Bulk Pick-Up is Suspended in Order to Adhere to Social Distancing

·       The City of Cleveland has suspended May bulk pick up to protect the workers providing this service. Using automated waste collection vehicles reduces the exposure to COVID-19 which can remain on various surfaces for a long period of time. Additionally, social distancing for the safety of crews becomes possible with reducing crew size down to just one driver in many instances. Residents may drop off their items at the Ridge Road Station at 3727 Ridge Road. 

·       Proper Set-Out Reminder: Yard waste will still be collected. The City of Cleveland requires all solid waste bagged and in City of Cleveland supplied Black waste containers. Recycling material must be clean and loose in the City of Cleveland provided Blue container. All material must fit within your City of Cleveland provided containers.  Please do not sit loose waste outside of the city provided containers.

·       All eligible residences received waste and recycle containers. If they do not have one, they need to report it stolen and call waste collection at (216) 664-3711. They will provide guidance on how to obtain service and avoid a citation until a new container is obtained. 

County, State & Federal Updates and Reminders

Federal, State and Local Tax Deadline Extension Reminder

The Ohio House voted to extend the state’s income tax return deadline to July 15. This is the same date for local and federal taxes. View the bill summary with additional provisions here.


Sign up for CodeRED alerts to receive calls and emails from the administration with important info regarding Coronavirus. To sign up online, visit, get mobile alerts by downloading the CodeRED app via the Apple or Google Play stores. Seniors who need assistance signing up are welcome to call the Department of Aging at 216-664-4383 for periodic phone call messaging.

Previous COVID-19 Updates from the City of Cleveland

Click here to view previous updates.

For more information about COVID-19, visit the following links: