City of Cleveland Provides General Updates on Coronavirus (COVID-19) Protocols – Update #72

The City of Cleveland continues to take numerous precautions across multiple departments and divisions amid increasing cases of coronavirus (COVID-19). Today, Mayor Frank G. Jackson signed an order extending the City’s Proclamation of Civil Emergency through May 31, 2020. Click here to view the mayor’s declaration.

Essential services such as Police, Fire, EMS, waste collection and Utilities are operational.

21 New Confirmed Cases of Coronavirus in Cleveland

The Cleveland Department of Public Health (CDPH) has been notified of 21 more confirmed test results for coronavirus in residents of the city and no new fatalities. This brings the total to 1,221 confirmed cases in the City of Cleveland and 43 fatalities. The new confirmed cases include males and females, whose ages range from under 18 years old to their 80s. CDPH is working to identify any close contacts of these residents who would require testing or monitoring for symptoms of COVID-19.

As of today, there are 27,106 confirmed cases and 1,556 fatalities in the State of Ohio. There are more than 1.5 million confirmed cases and 91,730 deaths in the U.S.

The City of Cleveland COVID-19 Dashboard displays the most recent preliminary data from the Ohio Department of Health about COVID-19 cases, hospitalizations, deaths and recoveries in Cleveland by selected demographics. View the dashboard here.

View the Cuyahoga County Department of Public Health’s map showing the confirmed cases by zip code throughout Cuyahoga County. The County releases an updated map each Friday.

In order to protect the individuals’ privacy, CDPH will not be releasing any additional demographic information related to any COVID-19 cases aside from age range and gender.  

City Announces First Round of Small Business Loan Awardees

Mayor Frank G. Jackson today announces the first round of funding for small businesses through his Restart CLE initiative. The 113 loans under the Emergency Working Capital Loan Program, totaling $1,100,321, will provide critical capital to restaurants, retail and personal care small businesses as they work to re-open in a safe and socially responsible way. These loans will provide $10,000 to help these businesses with their working capital needs, with no payments due until 2021. Click here to view a list of the loan awardees.

“Our local economy and the well-being of our neighborhoods relies on the success of its small businesses,” said Mayor Jackson. “These loans are not only an investment in the small business recipients but in our communities as well.”

The City is currently working through the federally required processes to access an additional $2 million in funding for future rounds of the Emergency Working Capital Loan Program. As these funds become available, we will provide additional loans to additional applicants under this program. Current and future applicants who qualify for funds but are not being awarded in this round will be eligible for these awards. Applications for the other economic development programs under the Restart CLE Initiative will be available on May 27. 

These programs are the Emergency Working Capital – Impacted Businesses Program and the Restoration Working Capital Program. The Emergency Working Capital – Impacted Businesses program will provide an additional $20,000 loan, with up to 50 percent forgivable for investments in personal protective equipment and health and safety measures, to businesses in the restaurants, retail and personal care sectors.  The Restoration Working Capital Program will provide loans of up to $100,000 for qualifying businesses with additional capital needs as the businesses prepare to re-open, with no payments due until 2021. Awards will be made when federal funds become available.

Airport Announcement Ahead of Memorial Day Weekend

Cleveland Hopkins International Airport (CLE) is preparing its guests for the Memorial Day travel weekend, as demand continues to grow during the Covid-19 pandemic. While passenger numbers remain below the same timeframe last year, numbers have slowly started to climb as the country begins to reopen. Click here to view more about passenger numbers.

Passenger safety is important to CLE and we continue to sanitize the airport multiple times daily. Hand sanitizer stations are in place throughout the airport as well. Social distancing markers are on the floor in the checkpoints as well as other line queues within the airport including ticket counters and concessions within the building. Shields have been also placed at a number of counters throughout the airport.

While passenger numbers remain low, it is still important for guests to arrive early to ensure making their flight as TSA is currently operating out of the South Checkpoint only for both standard screening and TSA Pre-Check.

Face coverings are not mandatory, but are highly recommended in the terminal, some airlines are requiring their passengers have face coverings to fly. Those airlines include: Delta Air Lines, United Airlines, JetBlue, Southwest, American Airlines and Frontier Airlines. Please check with your airline before heading to the airport to make sure you are following all of their safety guidelines. As always, also check your flight status before heading to the airport.

At this time, all CLE on-site parking is free. The off-site Brown Lot is currently closed.

CLE has a Covid-19 page on their website that includes all pertinent information that guests need to know before they travel. Go to for the latest updates. Information includes open concessions and current non-stop flights.

Department of Public Utilities Customer Reconnection Updates

While business is operating as normal, the Public Utilities Building is closed to the public.  Cleveland Water (CWD) and Cleveland Public Power (CPP) have temporarily stopped disconnection of residential services for non-payment. Cleveland Water customers should call (216) 664-3130 and Cleveland Public Power customers should call (216) 664-4600 for service restoration.

Cleveland Water Pollution Control (WPC) Customer Service lobby remains open to the public to purchase permits and review maps. The WPC office at 12302 Kirby Ave. is open 8 a.m.-5 p.m., Monday through Friday. Report emergencies 24/7 by calling (216) 664-2513. To date:

  • CPP has reconnected 96 total customers
  • CWD has reconnected 1,208 total customers

Cleveland Water customers can make payments and manage their account at, by calling (216) 664-3130. Questions can be submitted via the inquiry form at CPP customers can make payments and manage their account at Inquiries and questions can be submitted via

Cleveland Water and CPP customers may also use the dropbox located at 1201 Lakeside Ave. Please include name and account number along with payment. Multiple accounts must be on separate checks.

Other Important Reminders

Mayor Jackson Announces Restart CLE

         Mayor Frank G. Jackson has unveiled his strategic plan for the recovery of Cleveland’s economy amid the coronavirus pandemic. As the city began this recovery planning process, it engaged experts from Cleveland State University and local medical institutions and made a deliberate choice to build from a health and medical perspective in order to protect those at risk from the coronavirus and then incorporate economic and social support to help the people and businesses who need assistance.

View Mayor Jackson’s full plan here. 

View Mayor Jackson’s Facebook Live announcement here.

Weekend Reports of Crowded Businesses

Over the weekend, the City of Cleveland was made aware of a handful of businesses that appeared to be violating the Ohio Department of Public Health’s regulations for reopening businesses. The complaints ranged from issues including mass gathering, seating indoors, employees not wearing face masks and non-compliance with social distancing guidelines.

In total, Cleveland Police responded to 28 calls regarding mass gatherings over the weekend, at both residences and businesses. In addition, Cleveland Police and CDPH visited the four restaurants/bars with the most complaints.

“Violating the State’s guidelines for the reopening of businesses is something the City of Cleveland takes very seriously,” said Mayor Jackson. “We will continue to monitor this situation and will be developing a policy to address the actions of habitual offenders.”

CDPH visited the businesses that were the sources of the complaints and spoke with owners/operators about the current requirements for food service operations, as laid out in the state’s orders. Businesses were advised on how to properly comply. Letters were sent to give notice to these operators and the Ohio Department of Health is being notified. Click here to view the letters. The Division of Police will continue to respond to calls for violations of the health orders. CPD officers will document incidents on their wearable camera systems and, in some instances, consult the City Prosecutor on further action.

Mayor Jackson has been continuously clear on this issue: just because businesses are reopening does not mean the coronavirus is gone. We must all continue to do our part to slow the spread of this highly contagious virus. Please stay tuned for updates.

Concerns Regarding City Outreach Workers

The City of Cleveland has been made aware of concerns regarding some of its community outreach canvassers, who are going out into the community as part of a citywide effort to educate the hardest hit communities about the coronavirus.

Our first and foremost concern is, of course, the safety and health of our citizens and our City employees. We thank you for bringing this to our attention. Please continue to do so as we continually seek to improve this process. We will re-educate not only these employees but all who are going out into the community as part of this citywide effort to educate the hardest hit communities about the signs of coronavirus, prevention and more.

City Excise Tax Payment Extension

The City of Cleveland is extending payment deadlines for the following excise tax returns to alleviate administrative burden for businesses that are facing operational impacts from the coronavirus public health emergency:

  • Admissions tax due April 30, May 30 and June 30
  • Motor Vehicle Lessor (rental car) tax due April 30, May 31 and June 30
  • Parking tax due April 20, May 20 and June 20
  • Transient Occupancy (hotel or lodging) tax due April 30, May 31 and June 30

The Commissioner of the Division of Assessments and Licenses is authorized to extend excise tax (admissions, parking, motor vehicle lessor and transient occupancy) payment deadlines to July 20 in response to the coronavirus pandemic. Federal, state and local governments use various strategies to propose due date relief to businesses through tax guidance and legislation. This proposal extends the April, May and June excise tax payment due dates to July 20 without incurring interest and penalties. The goal is to provide cash flow flexibility to taxpayers that cannot timely pay their excise tax obligation and provide guidance to individual taxpayer(s) through administrative rulings to address issues resulting from the national pandemic on a case by case request including statutory timing deadlines of administrative processes.

Mayor Frank G. Jackson’s Youth Summer Employment Program

The City of Cleveland and Youth Opportunities Unlimited (Y.O.U.) have partnered to create Mayor Frank G. Jackson’s Summer Youth Employment program.  The program was born out of an initiative the Mayor created in an effort to provide economic opportunities for Cleveland youth. Over the years, the program has grown and evolved to offer Cleveland youth, ages 14-19, unique summer employment and learning experiences. Youth who participate in the program leave with new skills and exciting memories. To apply, please visit The deadline has been extended to May 22. Questions? Please contact the Y.O.U at (216) 776-3900.

County, State & Federal Updates and Reminders

Federal, State and Local Tax Deadline Extension Reminder

The Ohio House voted to extend the state’s income tax return deadline to July 15. This is the same date for local and federal taxes. View the bill summary with additional provisions here.


Sign up for CodeRED alerts to receive calls and emails from the administration with important info regarding Coronavirus. To sign up online, visit, get mobile alerts by downloading the CodeRED app via the Apple or Google Play stores. Seniors who need assistance signing up are welcome to call the Department of Aging at 216-664-4383 for periodic phone call messaging.

Previous COVID-19 Updates from the City of Cleveland

Click here to view previous updates.

For more information about COVID-19, visit the following: