City of Cleveland Provides General Updates on Coronavirus (COVID-19) Protocols – Update #83

The City of Cleveland continues to take numerous precautions across multiple departments and divisions amid increasing cases of coronavirus (COVID-19). Below are important updates. Mayor Frank G. Jackson signed an order on May 26, extending the City’s Proclamation of Civil Emergency through June 30, 2020. Click here to view the order.

Essential services such as Police, Fire, EMS, waste collection and Utilities will remain operational.

36 New Confirmed Cases of Coronavirus in Cleveland

The Cleveland Department of Public Health (CDPH) has been notified of 36 more confirmed test results for coronavirus in residents of the city and no new fatalities. This brings the total to 1,559 confirmed cases in the City of Cleveland and 50 fatalities. The new confirmed cases include males and females whose ages range from under 12 years old to their 80s. Another 12 probable cases were reported today, bringing total probable cases to 381. CDPH is working to identify close contacts of these residents who would require testing or monitoring for COVID-19 symptoms.

As of today, there are 32,202 confirmed cases and 1,921 fatalities in the State of Ohio. There are more than 1.73 million confirmed cases and 102,323 deaths in the U.S.​​

The City of Cleveland COVID-19 Dashboard displays the most recent preliminary data from the Ohio Department of Health about COVID-19 cases, hospitalizations, deaths and recoveries in Cleveland by selected demographics. View the dashboard here. For individuals’ privacy, CDPH will not be releasing any additional demographic info related to COVID-19 cases aside from age range and gender.  

View the Cuyahoga County Department of Public Health’s map of confirmed cases on its website by clicking here. The County releases an updated map each Friday.

Update Regarding Planned Demonstrations
In response to multiple media inquiries regarding planned demonstrations for May 30, 2020, the Cleveland Division of Police reminds that it has a safety plan in place, as is the case for all large scale or planned events in the City. The Cleveland Division of Police General Police Order addressing Crowd Management and the Protection of Constitutional Rights can be found here. 

Joint Statement from Mayor Jackson and Chief Williams

“As African American men and leaders, we understand the outrage expressed across the country and locally. Citizens have a right to exercise their First Amendment rights to free speech and assembly. 

The City of Cleveland has experienced incidents over recent years which have brought people into our streets in peaceful demonstration. We are proud that demonstrations in Cleveland have largely remained peaceful. Our officers acknowledge and respect citizens’ rights and will take the necessary steps to protect those who choose to demonstrate. We request – for the safety of demonstrators, residents of the areas where these gatherings may occur and our officers – that demonstrators assemble lawfully. We expect that those who choose to demonstrate do so, as they have before, in a way that respects our city.

This is a unique situation, as demonstrators will be gathering during a pandemic. We strongly encourage anyone planning to demonstrate to wear masks and properly social distance. Our officers will also be wearing personal protective equipment.”

The City also seeks to reassure the public that it constantly seeks to build stronger relationships between all Clevelanders and the Division of Police. Here are a few steps of note that the City has taken to achieve that goal:

·       The Division of Police implemented a specialized initiative to improve outreach and build stronger mutually beneficial relationships with those in the neighborhoods we serve. Community Engagement Officers serve in all districts reporting to their commander.

·       The City of Cleveland, working within the DOJ consent decree, plans to implement more stringent psychological screenings and update its process for promotions.

·       Our revamped Public Safety recruitment team – operating since January 2018 – has ramped up its strategy to recruit those who have a genuine interest in serving their communities and also reflect the diversity of those they serve. They have recruited in previously untapped community spaces such as barber shops and nail salons. Prior to the pandemic, they were also going door-to-door and recruiting at college career fairs.

·       We are already seeing the positive effects of these changes. From the 140thCleveland Police Academy class’s graduation in August 2018 to the most recent class graduating earlier this month, we have seen a notable increase in the number of women and minorities becoming Cleveland Police officers.

o   The 140th Academy class graduated 21% women and 17% minorities, comprising a total of 30% women and minorities.

o   The 145th Academy class in May 2020 graduated 23% women and 35% minorities. In total, the class included 53% women and minorities.

Tele Townhall with Mayor Jackson and Chief Williams

To further discuss concerns residents may have, Mayor Jackson and Chief Williams will participate in a tele townhall on Thursday, June 4 at 5:45 p.m. Residents will have the opportunity to ask questions during the call. To register, visit Once you are registered, you will receive a call the day of the event at 5:45 p.m. Be sure to answer the call to participate.

Bulk Pick-Up Update
The City of Cleveland submitted legislation to Cleveland City Council today to reinstitute bulk pick-up services in June, though not during its usual week, through the use of grapple trucks. Bulk pick-up will resume the week of June 15 and again during the week of June 22. In other words, residents will have two opportunities to dispose of bulk items in June. We appreciate residents’ understanding and patience as we adjusted our plans to keep our workers safe through the coronavirus pandemic.

Residents are permitted to up to three bulk items on tree lawns. More info on guidelines for proper disposal:

  • Residents may leave out for collection items such as appliances, tables, chairs, mattresses, box springs, couches and furniture.
  • All mattresses, box springs and cloth furniture must be wrapped in plastic.
  • In addition to the three items, residents may leave out up to four tires.
  • The city does not accept construction material.
  • Boxes and bags are not bulk items.

The City will rent grapple trucks, which are specifically designed to load and haul bulk waste with minimal manpower. To protect the health and safety of City employees during the coronavirus pandemic, bulk pick-up was suspended in April and May. The legislation helps to ensure that City employees are able to collect bulk items while complying with Center for Disease Control (CDC) guidelines.

Temporary Outdoor Dining for Restaurants

In order to better serve restaurants and their patrons, the City of Cleveland submitted legislation to Cleveland City Council for Temporary Expansion Areas. This allows for temporary use of private parking lots, streets and on-street parking areas as outdoor restaurant spaces. The legislation provides restaurants that cannot adhere to Ohio’s social distancing regulations with additional dining space that allows them to operate safely.

The City of Cleveland aims, through this temporary use of outdoor space to help stimulate the recovery of the restaurant business in the City. The proposed changes related to outdoor restaurants are temporary and narrowly tailored to address the negative impacts created by the COVID-19 crisis.

Businesses will need to acquire permits for outdoor dining. The City of Cleveland will establish rules and regulations for permitted businesses. Permits issued for a Temporary Expansion Area may be revoked at any time for failure to comply with the provisions of this ordinance, the codified ordinances and applicable rules and regulations of the City of Cleveland or laws of the state of Ohio, including Ohio Department of Health orders.

Department of Public Utilities Customer Reconnection Updates

While business is operating as normal, the Public Utilities Building is closed to the public.  Cleveland Water (CWD) and Cleveland Public Power (CPP) have temporarily stopped disconnection of residential services for non-payment. Cleveland Water customers should call (216) 664-3130 and Cleveland Public Power customers should call (216) 664-4600 for service restoration.

Cleveland Water Pollution Control (WPC) Customer Service lobby remains open to the public to purchase permits and review maps. The WPC office at 12302 Kirby Ave. is open 8 a.m.-5 p.m., Monday through Friday. Report emergencies 24/7 by calling (216) 664-2513. To date:

  • CPP has reconnected 105 total customers
  • CWD has reconnected 1,271 total customers

Cleveland Water customers can make payments and manage their account at, by calling (216) 664-3130. Questions can be submitted via the inquiry form at CPP customers can make payments and manage their account at Inquiries and questions can be submitted via

Cleveland Water and CPP customers may also use the dropbox located at 1201 Lakeside Ave. Please include name and account number along with payment. Multiple accounts must be on separate checks.

Other Important Reminders

Mayor Jackson Announces Restart CLE

Mayor Frank G. Jackson has unveiled his strategic plan for the recovery of Cleveland’s economy amid the coronavirus pandemic. As the city began this recovery planning process, it engaged experts from Cleveland State University and local medical institutions and made a deliberate choice to build from a health and medical perspective in order to protect those at risk from the coronavirus and then incorporate economic and social support to help the people and businesses who need assistance.

View Mayor Jackson’s full plan here. 

View Mayor Jackson’s Facebook Live announcement here.


The City of Cleveland’s Neighborhood Resource and Recreation Centers (NRRCs) serve as a hub of activity and socialization for many of our residents. As a congregate setting that serves many high-risk populations, it is essential that the City takes a systematic approach to reopening our centers in order to maintain the health and safety of all our residents and employees. 

Using the risk assessment tool in the Public Health Principles for a Phased Reopening During COVID-19 developed by Johns Hopkins University as a guide, the City conducted a risk assessment of each of the Division of Recreation and Parks’ facilities, programs and spaces to determine the risk of transmission of the virus based on three dimensions: 1) contact intensity, 2) number of contacts, 3) the degree to which activities can be modified through mitigation measures, as well as additional dimensions identified by the City, 4) feasibility in limiting number of occupants and 5) the ability of the staff to monitor and enforce health and safety measures.

The data gleaned through the risk assessment process provides the City with the information required to make informed decisions pertaining to the reopening of the Neighborhood Resource and Recreation Centers and summer programming. 

The plan outlines the summer programs/offerings and the steps and measures required to reopen the NRRCs on Monday, July 6, 2020. Click here to read the plan.

Sustainable Cleveland Virtual Meeting – Wednesday, June 17 4:30 p.m.

Sustainable Cleveland is back and ready for 10 more years! Join us on June 17 at 4:30 p.m. for our first Virtual Quarterly Meeting. At the meeting you will have the opportunity to meet Chief of Sustainability Jason Wood, learn more about the future of Sustainable Cleveland and get updates on current projects and initiatives. The meeting is free and open to the public, but registration is required. Register here.​

City Excise Tax Payment Extension

The City of Cleveland is extending payment deadlines for the following excise tax returns to alleviate administrative burden for businesses that are facing operational impacts from the coronavirus public health emergency:

  • Admissions tax due April 30, May 30 and June 30
  • Motor Vehicle Lessor (rental car) tax due April 30, May 31 and June 30
  • Parking tax due April 20, May 20 and June 20
  • Transient Occupancy (hotel or lodging) tax due April 30, May 31 and June 30

The Commissioner of the Division of Assessments and Licenses is authorized to extend excise tax (admissions, parking, motor vehicle lessor and transient occupancy) payment deadlines to July 20 in response to the coronavirus pandemic. Federal, state and local governments use various strategies to propose due date relief to businesses through tax guidance and legislation. This proposal extends the April, May and June excise tax payment due dates to July 20 without incurring interest and penalties. The goal is to provide cash flow flexibility to taxpayers that cannot timely pay their excise tax obligation and provide guidance to individual taxpayer(s) through administrative rulings to address issues resulting from the national pandemic on a case by case request including statutory timing deadlines of administrative processes.

County, State & Federal Updates and Reminders

Federal, State and Local Tax Deadline Extension Reminder

The Ohio House voted to extend the state’s income tax return deadline to July 15. This is the same date for local and federal taxes. View the bill summary with additional provisions here.


Sign up for CodeRED alerts to receive calls and emails from the administration with important info regarding Coronavirus. To sign up online, visit, get mobile alerts by downloading the CodeRED app via the Apple or Google Play stores. Seniors who need assistance signing up are welcome to call the Department of Aging at 216-664-4383 for periodic phone call messaging.

Previous COVID-19 Updates from the City of Cleveland

Click here to view previous updates.

For more information about COVID-19, visit the following:

About the City of Cleveland

The City of Cleveland is committed to improving the quality of life for its residents by strengthening neighborhoods, delivering superior services, embracing diversity and making Cleveland a desirable, safe city in which to live, work, play, and do business. For more information on the City of Cleveland, visit online at, Twitter at @cityofcleveland or Facebook at